Suhani Bhatia
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Independent analysis · 2026

Why eligible people do not claim

Where eligible people drop out between awareness and receipt.

Independent analysis · Administrative burden · behavioural framework

Eligibility is not a claim. Sequence after the administrative-burden literature (Herd and Moynihan) and the Indian welfare fieldwork on this site.

AwarenessDoes the person know the programme exists?
EligibilityDoes she believe it includes her?
IntentionIs it worth a day?
ApplicationDocuments, intermediaries, digital gates.
CompletionBiometrics, corrections, a file that does not stall.
ReceiptMoney or grain in hand. The stage most dashboards should care about.