Delivery
Why benefits, rights and public services fail between eligibility and receipt.
Approach
How I work
Start with the decision someone has to take. Then choose the method.
Institutions
How incentives, rules and frontline behaviour shape what a policy becomes in an ordinary office.
Evidence
How to distinguish what sounds plausible from what the data actually supports.
Strategy
Where limited resources can change an outcome inside a fixed window.
Sequence
- 01DecisionClarify what actually has to be decided before choosing a method.
- 02SystemMap actors, incentives, rules, and the person moving through them.
- 03EvidenceInterviews, administrative data, surveys, statutes, secondary research.
- 04ConstraintSeparate symptoms from the mechanism producing them.
- 05OptionsMake trade-offs explicit: feasibility, cost, scale, institutional dependence.
- 06RecommendationUseful only if an organisation can act on it, and only if it can survive implementation.
Tools
- Quantitative
- Excel, Stata, Python, SQL.
- Research
- Interviews, field observation, statutes, administrative documents, published surveys.
- Spatial
- State-level mapping of published indicators.
- Communication
- Written analysis, stakeholder decks, reporting, moderation.