Delivery
Why benefits, rights and public services fail between eligibility and receipt.
Approach
Start with the decision. Then choose the method.
Where the questions sit
Institutions
How incentives, rules and frontline behaviour shape what a policy becomes in an ordinary office.
Evidence
How to distinguish what sounds plausible from what the data actually supports.
Strategy
Where limited resources can change an outcome inside a fixed window.
Sequence
Frame
What has to be decided
- 01DecisionClarify what actually has to be decided before choosing a method.
- 02SystemMap actors, incentives, rules, and the person moving through them.
Trace
Where the promise breaks
- 03EvidenceInterviews, administrative data, surveys, statutes, secondary research.
- 04ConstraintSeparate symptoms from the mechanism producing them.
Recommend
What can survive
- 05OptionsMake trade-offs explicit: feasibility, cost, scale, institutional dependence.
- 06RecommendationUseful only if an organisation can act on it, and only if it can survive implementation.
Tools
- Quantitative
- Excel (scenario, sensitivity, cost and coverage models), Stata (regression, difference-in-differences), Python and SQL for reproducible extracts.
- Research
- Semi-structured interviews, field observation, statutes and rules, administrative documents, published surveys (NFHS, Census).
- Spatial
- State-level mapping of published indicators; QGIS-ready outputs.
- Communication
- Stakeholder decks, one-page cases, written analysis, moderation.
- Standards
- Every figure labelled observed, calculated, estimated or proposed. Confidential material stays with the organisation.